HelpFor ORVA card holders
Got a question?The answer is here.
Everything about your card in the wallet. For a question about a particular shop's reward, ask at the till.
How do I add the card?
Scan the shop's code at the till with your phone's camera, then tap “Add to Apple Wallet”. No app, no sign-up.
Google Wallet coming soon for Android
My stamp didn't show on the card
Open the card, then its details, and pull the screen down to update it at once. Your stamp is saved either way, and the cashier sees it the moment it's scanned.
Al Nakhla Café · Your card: 3/6
How do I get my reward?
When the stamps are complete you get a notification and the card says “Your reward is ready”. Show the card at the till to redeem it.
Al Nakhla Café · Your reward is ready
The card is in another language
The card follows your phone's language on its own, Arabic or English, and updates with the next stamp.
Do you know who I am?
No. The card never asks for your name, number or email. We keep only your stamps and the device identifier needed to update it. The full privacy policy
- No name
- No phone number
- No email
We will never ask you for a password or bank card details.